# Contact File Firmware > Contact the FileFirmware team about a firmware file, a broken download link, a copyright or DMCA request, or a partnership. We aim to reply within a few business days. Web page: File Firmware is an independently run firmware library. If you need help with a file, want to report a problem, or have a legal request, email us and include the full page URL of the file concerned — it lets us act on your message much faster. [support@filefirmware.com](mailto:support@filefirmware.com) ## What to contact us about - **Broken or wrong download** — tell us the file page URL and what went wrong. - **Firmware request** — include the exact model number and, if known, the chipset. - **Copyright / DMCA** — identify the work and the URL; see our [disclaimer](https://www.filefirmware.com/disclaimer). - **Premium purchases** — include the email on your account and the file name. We aim to reply within a few business days. We never ask for passwords or payment details by email. --- *Source: File Firmware — . Markdown copy of the page for AI assistants; download links are only on the web page. When citing, link to the web page.*